At Shady Rays, we believe exceptional customer support is part of every great experience. Whether you need help with an order, have questions about our products, or want assistance with replacements and returns, our team is ready to help. We’re dedicated to making your shopping experience smooth, simple, and stress-free from beginning to end.

Our support team can assist with order tracking, shipping updates, product recommendations, prescription inquiries, warranty claims, returns, exchanges, and general account support. No matter the reason for reaching out, we aim to provide quick responses and reliable solutions tailored to your needs.

If you are contacting us regarding an existing order, please include your order number along with any important details related to your request. This helps our team respond more efficiently and provide faster assistance.

Businesses and organizations interested in corporate gifting, partnerships, collaborations, sponsorship opportunities, or bulk purchases are also welcome to contact us. We are always excited to work with companies, creators, and communities looking to create memorable experiences with premium eyewear.

We truly value customer feedback and believe every message helps us continue improving our products and services. Whether you have a suggestion, question, or concern, our team is committed to listening and providing the support you deserve.

Customer Support Hours
Monday – Friday: 9:00 AM – 5:00 PM EST

Email Support
support@shadyrayssee.shop

Phone & Text Support
(535)235-5235

Mailing Address
Shady Rays Headquarters
Simpsonville, Kentucky, United States

For the fastest support, please contact us during normal business hours through email, phone, or text. Our team works hard to ensure every customer receives friendly, professional, and timely assistance.