The S|R Rewards Program is designed to reward loyal Shady Rays customers through a points-based membership experience that provides access to exclusive benefits, promotional rewards, and member-only opportunities. By creating an account and participating in the program, customers agree to comply with the program rules, policies, and participation requirements established by Shady Rays. These terms apply to all members enrolled in the rewards system and govern how points are earned, redeemed, maintained, and managed over time.
Participation in the program is voluntary and available to eligible customers who maintain an active account with Shady Rays. By enrolling in the rewards program or using any rewards-related features, members acknowledge that they accept the current program guidelines, including future updates or modifications that may be introduced periodically. The company reserves the right to revise, expand, limit, suspend, or discontinue portions of the program at its discretion and without prior notice where permitted by applicable law.
The rewards program allows members to earn points through qualifying activities completed through approved channels. Eligible actions may include purchases made through the official website or participating retail locations, participation in promotional campaigns, account engagement activities, or other approved actions designated by the company. Points accumulated through qualifying activities may later be redeemed for select rewards, promotional offers, discounts, or other available benefits determined by Shady Rays.
Customers must maintain an active account to participate in the program and earn points. Enrollment generally occurs automatically when a qualifying account is created through approved registration methods. Each individual is typically limited to a single account, and members are responsible for maintaining accurate account information, including valid contact details and updated communication preferences. The company may send account-related updates, promotional information, and program notifications using the contact information associated with the account.
Qualifying purchases generally include eligible transactions completed through authorized sales channels. Points are usually awarded based on the subtotal amount of eligible purchases after certain exclusions such as taxes, shipping charges, gift card payments, promotional credits, or other non-qualifying amounts. Depending on the member’s current tier status within the program, different earning rates may apply to eligible purchases and activities.
Points earned through the rewards program are promotional in nature and do not carry cash value. Points cannot be transferred between accounts, sold, exchanged for cash, or used outside of approved redemption methods established within the program. Accumulated points remain subject to the company’s rules and may be modified, limited, canceled, or forfeited under certain circumstances, including account violations, inactivity, fraudulent activity, or program termination.
The rewards structure may include multiple membership tiers that provide increasing levels of benefits based on qualifying spending activity over a designated period. Members may move between tiers depending on their eligible purchase totals during the applicable qualification window. Higher tier levels may unlock additional perks, promotional opportunities, enhanced point earning rates, or access to exclusive rewards and experiences.
Tier qualification periods are generally measured over a rolling time frame connected to eligible spending activity. If a member reaches the required spending threshold for a higher tier, the upgraded status may remain active for a designated period before qualification requirements are reevaluated. If spending activity falls below the required threshold during the review period, members may move to a lower tier corresponding to their updated qualifying spend level.
Available rewards and benefits may vary over time and are subject to change without notice. The company may modify the types of rewards offered, point redemption requirements, redemption limitations, promotional opportunities, expiration periods, or other aspects of the program structure. Certain rewards may have additional terms, quantity limits, or eligibility restrictions depending on inventory availability, promotional conditions, or account standing.
Points generally expire if they are not redeemed within the applicable expiration period established by the program. Expired points cannot be restored, exchanged, or converted into alternate forms of value. If an account is voluntarily deleted or terminated for policy violations, any unused points or benefits associated with that account may also be forfeited permanently.
The rewards program is intended for personal, non-commercial use only. Members are prohibited from manipulating the system, using automated methods to generate rewards activity, creating multiple accounts for abuse purposes, or engaging in fraudulent, deceptive, or abusive conduct connected to the program. The company reserves the right to investigate suspicious activity and may suspend or terminate accounts that violate program policies or compromise the integrity of the rewards system.
Shady Rays may also restrict or terminate participation for members who engage in conduct considered inappropriate, unlawful, misleading, abusive, harmful to the brand, or inconsistent with the intended operation of the rewards program. Account restrictions or termination may result in the loss of accumulated points, benefits, tier status, or access to future program participation.
The company reserves the right to modify or discontinue the rewards program entirely at any time. In the event of program termination, members may be required to redeem any remaining eligible points before the termination date or risk forfeiture of unused rewards. Previously earned points and benefits do not create ownership rights or guaranteed future value and remain subject to the current program rules.
Participation in the S|R Rewards Program also remains subject to the company’s privacy practices and applicable policies governing data collection, communications, and account usage. By participating in the program, members acknowledge that certain account and purchase information may be used to administer rewards activity, track qualifying purchases, provide personalized offers, and improve customer experiences.