At Shady Rays, we believe eyewear should be built for real life and real adventures. Whether you are hiking through the mountains, relaxing on the beach, skiing down snowy trails, fishing on the water, or simply going about your daily routine, accidents can happen. Sunglasses can get scratched, broken, dropped, or even lost unexpectedly. That is why we created protection programs designed to provide customers with added confidence and long-term support after every purchase.
Our goal is simple: we want customers to enjoy their eyewear without constantly worrying about damage or replacement costs. Unlike many brands that stop supporting products after checkout, Shady Rays continues standing behind eligible products through comprehensive protection coverage designed specifically for active lifestyles and everyday use.
The Lost & Broken Replacement Program was created to help customers replace eligible products that become damaged or lost during normal use. This program applies to qualifying products purchased directly through official Shady Rays channels and authorized retailers. Coverage is designed to offer peace of mind for customers who rely on their eyewear during travel, sports, outdoor recreation, work, and everyday activities.
For qualifying purchases made on or after January 1, 2023, protection coverage remains active for two years from the original purchase date. Products purchased before that date may remain eligible under previous program guidelines, subject to applicable terms and conditions. The program allows customers to request replacement products through the official replacement request process if their covered eyewear becomes damaged or lost during the active protection period.
To begin a replacement request, customers may be asked to provide proof of purchase and information related to the affected item. In some cases, photographs showing the condition of damaged products may also be required as part of the verification process. This helps ensure claims are processed accurately while maintaining fairness and consistency across the program.
A processing fee applies to replacement requests and varies depending on the type of product being replaced. Processing fees help cover handling, shipping, and fulfillment costs associated with the replacement program. Certain premium collections and specialty products may carry higher processing fees due to their design, lens technology, or product category. Processing costs are subject to change over time, and the applicable fee is based on the current rates active at the time the replacement request is submitted.
The replacement program covers a wide range of eligible products when they become damaged. Covered categories may include standard sunglasses, reader sunglasses, performance frames, snow goggles, replacement lenses, and specialty outdoor eyewear collections. Certain products may also qualify for replacement if they are lost rather than physically damaged. Coverage eligibility depends on the specific product category and purchase source.
To qualify for protection coverage, products must be purchased directly through official Shady Rays sales channels, authorized retail partners, or approved online marketplaces associated with the brand. Products purchased through unauthorized resellers, third-party marketplaces, or unofficial distributors may not qualify for replacement support under the program guidelines.
While the program provides broad protection for many products, some exclusions apply. Certain categories, including final sale items, outlet merchandise, prescription eyewear, blue light glasses, promotional products, apparel, accessories, and mystery items, may not be eligible for lost or broken replacement coverage. Snow goggles and certain specialty lenses may also have limitations depending on whether the item was lost or physically damaged.
The protection program is designed to provide reasonable replacement opportunities while maintaining fairness for all customers. Eligible products may generally receive up to two approved replacements within the active protection period, subject to inventory availability and program terms. If the original frame style, lens option, or product color becomes discontinued or unavailable, customers may receive a comparable alternative product of similar value and design whenever possible.
In addition to the Lost & Broken Replacement Program, Shady Rays also supports customers through workmanship warranty policies and prescription support programs designed to address manufacturing concerns and specialized eyewear needs. These additional protections help reinforce the company’s commitment to product quality, customer satisfaction, and long-term reliability.
At Shady Rays, protection programs are more than just policies — they are part of our commitment to standing behind every customer and every adventure. We understand that life is unpredictable, and eyewear is meant to be used, not hidden away out of fear of damage. By offering replacement support and customer-focused protection options, we aim to make ownership easier, more convenient, and more enjoyable for every customer.